Your Empire Blue Cross Blue Shield insurance card contains all the essential information you need for using your health insurance. When you sign up for an Empire plan, as a Medicare member, we will send you an Empire ID card in the mail. For other types of members, we will send you an ID card unless you or your employer have already opted in to digital ID cards.
All registered members can also access your Empire ID digitally when you download the Sydney SM Health app or log in to your Empire account. Use this card when you go to the doctor, hospital, or pharmacy so that they can look up your insurance information.
With a digital ID card, you’ll never have to search for your member ID card because it’s always available on your mobile device or computer. Share it with your doctor over email, fax, or by download. It’s convenient, and you can be confident that your health plan information and details are always up to date.
How Do You Switch To An Empire Digital ID Card?
Opt in to a digital ID card on the Sydney SM Health app:
How Do You Use Your Digital Empire Insurance Card For Appointments?
In addition to being able to bring your Empire insurance card up on your phone, you can also provide information from your mobile device or computer in one of the following ways:
ID Number (Empire Policy Number)
This is your unique ID number for your benefits and health insurance coverage. A doctor will ask for this information when you first visit.
Group Number
If you receive health insurance through an employer, your unique group number is the same for all employees who participate in the insurance plan.
Copay
Copays for certain services may be listed on your Empire ID card. Your copay is the fixed amount you pay for certain covered healthcare services.
Do You Have To Carry Your Empire Insurance Card?
You don’t have to keep your Empire insurance card in your purse or wallet. With a digital Empire ID card, you only need your phone or computer to access your Empire policy number. You can use it when you visit the doctor or pay for services or care.
What If You Need A Printed Empire Insurance Card For An Appointment?
Before the appointment, you can print a temporary card.
What If You Lose Your Empire Insurance Card?
The My Health Records feature in the Empire Sydney app gives you access to your health data. You can request a new Empire ID card by calling 800-676-BLUE (2583) or print a new card online. Here’s how:
Not connected with or endorsed by the U.S. Government or the federal Medicare program.
The purpose of this communication is the solicitation of insurance. Contact will be made by an insurance agent or insurance company.
This policy has exclusions, limitations, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, please contact your agent or the health plan.
Attention: If you speak any language other than English, language assistance services, free of charge, are available to you. Call our Customer Service number, (TTY: 711).
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame a nuestro número de Servicio de Atención al Cliente (TTY: 711).
注意：如 果您使用非英語的其他語言，您可以免費獲得語言援助服務。請致電聯絡客戶服務部（聽語 障用戶請致電：711）。
